How miscommunication and hierarchy hamper voluntary regulatee cooperation

This scholarly paper showcases three fascinating case studies that demonstrate how regulators/supervision officers can frustrate their own objectives. Through interview quotes and underlying relational analysis we make tangible how the relational signals that supervision officers give off - both intentionally and otherwise - can prevent them from obtaining voluntary cooperation of regulated organizations. The paper also discusses how to prevent this unfortunate effect. https://lnkd.in/dXYDSbrM

Authors: Aute Kasdorp and Leonie Schakel | Publisher: Administration & Society | Format: scholarly paper